State Farm® Insurance Agent Dawn Moore Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ely Iniesta
July 7, 2026
5
out of
5
rating by Ely Iniesta
"Excelente"
We responded:
"Thank you, Ely! We appreciate your business!"
Luis Flores Jr
July 6, 2026
5
out of
5
rating by Luis Flores Jr
"My guy Darren was able to help me quickly and professionally. The whole office team is friendly and go above and beyond"
We responded:
"Thanks so much for the kind words! I'm glad Darren was able to help you quickly and professionally. Our whole team truly enjoys going above and beyond, and we appreciate you taking the time to share your experience. We look forward to helping you again anytime!"
Alejandro Vera
July 2, 2026
5
out of
5
rating by Alejandro Vera
"Great experience with Olga, she was very kind and attentive to any questions i had. She explained everything well to me and i had no problem getting my insurance process done with her on the phone and want to thank her for her guidance and help!"
We responded:
"Alejandro, thank you so much for the 5-star review! I'm really happy to hear you had a great experience with Olga. She’ll be thrilled to know her kindness, clear explanations, and guidance made your insurance process easy and stress-free. If you ever have more questions or need help in the future, we’re always here for you!"
Luis M
July 1, 2026
5
out of
5
rating by Luis M
"Shopping around for homeowners insurance, I ran into Olga Flores at State Farm, not only did Olga help me get insurance for my home she did all the heavy lifting bundling my home and auto and saving me money! Thank you Olga!"
We responded:
"Luis, this is so awesome to hear! Thank you for taking the time to leave a review and for allowing us an opportunity to earn your auto and home business. I’ll let Olga know of your kind words. Thanks again!"
Bex
June 25, 2026
5
out of
5
rating by Bex
"Trying to get insurance for my car was a great and easy experience. Olga was such a great help and answered any questions I had. She made everything very easy to understand and brought a good vibe."
We responded:
"Bex, thank you for the great review! We’re so glad getting your car insurance set up was easy and stress free. Olga will be happy to hear your kind words, she loves making things clear and keeping the process smooth. We appreciate you choosing us for your vehicle insurance, and we’re here anytime you have questions or need help."
Neash Brown
June 25, 2026
4
out of
5
rating by Neash Brown
"Great customer service! My State Farm agent Darren Moore Jr. was very helpful in explaining my claim and getting charges removed from my bill that shouldn't have been there. Friendly, knowledgeable, and quick to help."
We responded:
"Thanks so much for the kind review! I'm glad Darren was able to walk you through your claim and get things straightened out. We appreciate you choosing us for your property and vehicle insurance, and we’re always here if you need anything."
Abby
June 22, 2026
5
out of
5
rating by Abby
"Just worked with Maria to make some coverage changes and she was awesome, very thorough!"
We responded:
"Thanks Abby, we appreciate your awesome feedback and the opportunity to serve your insurance and financial service's needs! Please reach out whenever the need arises."
Drew Vaughn
June 19, 2026
5
out of
5
rating by Drew Vaughn
"Easy to work with and cheapest price around. Maria was great to work with."
We responded:
"Thanks Drew, for taking the time to leave us an awesome review about your experience getting auto insurance with us! I'll let Maria know of your kind comments. Please reach out with any questions or concerns."
Gene Miceli
June 19, 2026
5
out of
5
rating by Gene Miceli
"Super courteous, efficient and professional in helping me turnaround a policy end-to-end in minutes. Premiums were exactly what I planned to pay. Thanks!"
We responded:
"Thanks, Gene, for taking the time to leave us this amazing review! We sincerely appreciate your business. Thanks again!"
alir rothwell
June 18, 2026
5
out of
5
rating by alir rothwell
"Darren was a great help today. Last week I cancelled a whole life policy to surrender the cash value. I was told the check will be here in 7-10 business days. As a former employee of customer service, specifically for an insurance company, I know it’s not his fault that didn’t come in. I called to ask if there was a way to track it. He said he will give the life insurance department a call and give me a call back. 30 mins later he called with an update. I don’t expect anyone to be perfect I just want people to be accountable and result oriented and that’s exactly what Darren is. Thank you sir!"
We responded:
"Thanks, Alir for taking the time to leave us a 5-star review! "
I AM WHO I AM
June 16, 2026
5
out of
5
rating by I AM WHO I AM
"Great experience and service! Made me really feel welcome. Worked and explain things I never understood as far as the policy. Thank you much"
We responded:
"Thank you for taking the time to leave us this awesome review! I’m so glad that we were able to explain the policy and coverages for you. Please reach out whenever the need arises!"
Maribel Vega De Leon
June 12, 2026
5
out of
5
rating by Maribel Vega De Leon
"Estoy muy agradecida por estar en State Farm porque siempre tratan de ayudarme con lo que necesito y son muy amables ."
We responded:
"Thanks, Maribel, for the excellent review! We sincerely appreciate your business and are so glad that we were able to help you! Please don't hesitate to reach out whenever the need arises."
Sheila Kreer
June 11, 2026
4
out of
5
rating by Sheila Kreer
"Very personal and efficient. I have been with Darryl since he started and Dawn is doing a great job carrying on his legacy. Specifically Olga was very helpful today."
We responded:
"Thank you so much for the kind words and for being with us since Darren started—your loyalty truly means a lot! I'm grateful you’ve noticed my commitment to carrying on his legacy, and I’ll be sure to pass along your compliments to Olga for being so helpful.
If there’s anything we could have done to make your experience a 5-star one, we’d love to hear your feedback—please feel free to contact me directly at the office.
Thanks again for trusting us with your vehicle insurance!"
antonio ruiz
June 4, 2026
5
out of
5
rating by antonio ruiz
"they were very kind and attentive. very good customer service"
We responded:
"Thanks, Antonio, for the great review of my office and team! I appreciate you taking the time to leave it for us. Please don't hesitate to reach out with any questions or concerns. Thanks again!"
Eric Mosely
June 2, 2026
5
out of
5
rating by Eric Mosely
"My wife and I were friends with Darren Moore and his wife and where customers for years with him. Our account was transferred after Darren passed away. While driving down Kirkwood Hwy I saw Dawn Moore Jones billboard and immediately assumed a family relative because I recognized the telephone number. I called the office on my hands free Bluetooth while passing the office and confirmed this was a relative of Darren and immediately request my account to be sent back. I spoke with Olga and she gave me the process and sent me an email with instructions. I had always received 15 scale rating of service from this office and Olga has keep my personal rating of them high. Olga showed a intentional and genuine interest in me. Olga is an asset to the business. I have not met Dawn but it is obvious she has the same professionlism as Darren and surrounds herself with people who care about people. Kudos"
We responded:
"Eric, thank you so much for taking the time to write this. Darren was my brother, and it truly means a lot to hear from people who knew him and trusted him with their business over the years. He was a great guy who is missed each and every day. It's truly my honor to carry his mission to help others forward in this office. I'll share your kind words with Olga too. Thanks again for reaching out!
"
Robert Kacperski
June 2, 2026
5
out of
5
rating by Robert Kacperski
"Maria went above and beyond. Very knowledgeable and helpful in all aspects of insurance."
We responded:
"Thanks so much Robert! I'll be sure to let Maria know of your kind words. I'm so glad that we were able to assist you. Thanks for taking the time to share your experience with me!"
Estefania Garcia
June 2, 2026
5
out of
5
rating by Estefania Garcia
"Excelente servicio de la aseguranza"
We responded:
"Thank you for taking the time to leave us this amazing review! I'm so glad that we were able to assist you in finding the right life insurance. Please don't hesitate to reach out to us for all of your insurance and financial service's needs."
daniel ake
May 29, 2026
5
out of
5
rating by daniel ake
"Very helpful"
We responded:
"Daniel, I'm so happy that we were able to help you! Thank you for the awesome review and for your business!"
John Boughton
May 27, 2026
5
out of
5
rating by John Boughton
"Maria was extremely helpful and kind! She had guided me through each of the options, and had answered any questions I had throughout the process. She was also very patient and understanding, which was very much appreciated! I would highly recommend them from their customer service end, as well as the great rates provided through the insurance."
We responded:
"John, thank you very much for taking the time to leave our office this awesome review! I’ll be sure to let Maria know. I’m so glad that she was thorough and patient in handling your insurance needs. Thanks for your business!"
maverick fuentes44
May 22, 2026
5
out of
5
rating by maverick fuentes44
"Muy buen servicio y exelente manera de explicar los procedimientos, muy recomendado"
We responded:
"Thank you for this kind review! We sincerely appreciate your business! Please reach out should the need arise. "
Max
May 20, 2026
5
out of
5
rating by Max
"Olga was incredibly helpful and efficient. Saved me so much time."
We responded:
"Thanks Max, for taking the time to leave such an amazing review! Olga is a great asset to the team. Please don't hesitate to reach out for any insurance or financial service's needs. Thanks again!"
Ankit Dubey
May 18, 2026
5
out of
5
rating by Ankit Dubey
"Dawn Moore Jones at State Farm provided an excellent experience from start to finish. She was professional, knowledgeable, patient, and took the time to explain everything clearly. I truly appreciated how responsive and helpful she was throughout the process. Her customer service made everything smooth and stress-free."
We responded:
"Thanks so much for taking the time to leave us a great review! We sincerely appreciate you and your business. Thanks again for giving us the opportunity to serve you and to earn your business!"
netta smith
May 18, 2026
5
out of
5
rating by netta smith
"Great Customer service Maria my agent is awesome 👌"
We responded:
"Thanks, Netta, for taking the time to leave us this amazing review! I will let Maria know you spoke so highly of her. Please don't hesitate to reach out for all of your insurance and financial service's needs. We appreciate your busineess!"
Renae Lacaille
May 14, 2026
5
out of
5
rating by Renae Lacaille
"They are the bomb and reasonable"
We responded:
"Renae, thank you so much for your kind words! It was a pleasure to help with your auto, fire and life insurance needs for your family. You know that we're here for you, so please reach out when the need arises. Thanks again! "
JOHN WASHBURN
May 8, 2026
5
out of
5
rating by JOHN WASHBURN
"It was time for me to visit the insurance world for a comparison quote, so I could intelligently understand where I stood with my current Car & Home coverage.
I visited STATE FARM/ Dawn Moore Jones, Agent, Wilmington, Delaware for my process and insurance journey.
I met with Agent, Maria Castillo, it was immediate evident her professional rapport, expertise and service that was walking me through to a better understanding of insurance and my coverage scenario.
With a new understanding/knowledge and Quote from STATE FARM, it was easy and evident to know that I had to leave my present carrier, and move to the exceptional services and coverage that STATE FARM was able to provide.
Thank you, Maria Castillo & STATE FARM / Dawn Moore Jones, Agent, to who and what your represent.
With gratitude,
John A.Washburn"
We responded:
"John, thank you so much for taking the time to share your experience and leaving us such a great review! I'm so glad Maria was able to walk you through your auto and home coverage options with clarity, professionalism, and care. I truly appreciate your trust in Maria and the Dawn Moore Jones State Farm Team. We look forward to being here for you and sincerely appreciate your business. Please don't hesitate to reach out to us. Thanks again!"