State Farm® Insurance Agent Dawn Moore Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maribel Vega De Leon
June 12, 2026
5
out of
5
rating by Maribel Vega De Leon
"Estoy muy agradecida por estar en State Farm porque siempre tratan de ayudarme con lo que necesito y son muy amables ."
We responded:
"Thanks, Maribel, for the excellent review! We sincerely appreciate your business and are so glad that we were able to help you! Please don't hesitate to reach out whenever the need arises."
Sheila Kreer
June 11, 2026
4
out of
5
rating by Sheila Kreer
"Very personal and efficient. I have been with Darryl since he started and Dawn is doing a great job carrying on his legacy. Specifically Olga was very helpful today."
We responded:
"Thank you so much for the kind words and for being with us since Darren started—your loyalty truly means a lot! I'm grateful you’ve noticed my commitment to carrying on his legacy, and I’ll be sure to pass along your compliments to Olga for being so helpful. If there’s anything we could have done to make your experience a 5-star one, we’d love to hear your feedback—please feel free to contact me directly at the office. Thanks again for trusting us with your vehicle insurance!"
antonio ruiz
June 4, 2026
5
out of
5
rating by antonio ruiz
"they were very kind and attentive. very good customer service"
We responded:
"Thanks, Antonio, for the great review of my office and team! I appreciate you taking the time to leave it for us. Please don't hesitate to reach out with any questions or concerns. Thanks again!"
Eric Mosely
June 2, 2026
5
out of
5
rating by Eric Mosely
"My wife and I were friends with Darren Moore and his wife and where customers for years with him. Our account was transferred after Darren passed away. While driving down Kirkwood Hwy I saw Dawn Moore Jones billboard and immediately assumed a family relative because I recognized the telephone number. I called the office on my hands free Bluetooth while passing the office and confirmed this was a relative of Darren and immediately request my account to be sent back. I spoke with Olga and she gave me the process and sent me an email with instructions. I had always received 15 scale rating of service from this office and Olga has keep my personal rating of them high. Olga showed a intentional and genuine interest in me. Olga is an asset to the business. I have not met Dawn but it is obvious she has the same professionlism as Darren and surrounds herself with people who care about people. Kudos"
We responded:
"Eric, thank you so much for taking the time to write this. Darren was my brother, and it truly means a lot to hear from people who knew him and trusted him with their business over the years. He was a great guy who is missed each and every day. It's truly my honor to carry his mission to help others forward in this office. I'll share your kind words with Olga too. Thanks again for reaching out! "
Robert Kacperski
June 2, 2026
5
out of
5
rating by Robert Kacperski
"Maria went above and beyond. Very knowledgeable and helpful in all aspects of insurance."
We responded:
"Thanks so much Robert! I'll be sure to let Maria know of your kind words. I'm so glad that we were able to assist you. Thanks for taking the time to share your experience with me!"
Estefania Garcia
June 2, 2026
5
out of
5
rating by Estefania Garcia
"Excelente servicio de la aseguranza"
We responded:
"Thank you for taking the time to leave us this amazing review! I'm so glad that we were able to assist you in finding the right life insurance. Please don't hesitate to reach out to us for all of your insurance and financial service's needs."
daniel ake
May 29, 2026
5
out of
5
rating by daniel ake
"Very helpful"
We responded:
"Daniel, I'm so happy that we were able to help you! Thank you for the awesome review and for your business!"
John Boughton
May 27, 2026
5
out of
5
rating by John Boughton
"Maria was extremely helpful and kind! She had guided me through each of the options, and had answered any questions I had throughout the process. She was also very patient and understanding, which was very much appreciated! I would highly recommend them from their customer service end, as well as the great rates provided through the insurance."
We responded:
"John, thank you very much for taking the time to leave our office this awesome review! I’ll be sure to let Maria know. I’m so glad that she was thorough and patient in handling your insurance needs. Thanks for your business!"
maverick fuentes44
May 22, 2026
5
out of
5
rating by maverick fuentes44
"Muy buen servicio y exelente manera de explicar los procedimientos, muy recomendado"
We responded:
"Thank you for this kind review! We sincerely appreciate your business! Please reach out should the need arise. "
Max
May 20, 2026
5
out of
5
rating by Max
"Olga was incredibly helpful and efficient. Saved me so much time."
We responded:
"Thanks Max, for taking the time to leave such an amazing review! Olga is a great asset to the team. Please don't hesitate to reach out for any insurance or financial service's needs. Thanks again!"
Ankit Dubey
May 18, 2026
5
out of
5
rating by Ankit Dubey
"Dawn Moore Jones at State Farm provided an excellent experience from start to finish. She was professional, knowledgeable, patient, and took the time to explain everything clearly. I truly appreciated how responsive and helpful she was throughout the process. Her customer service made everything smooth and stress-free."
We responded:
"Thanks so much for taking the time to leave us a great review! We sincerely appreciate you and your business. Thanks again for giving us the opportunity to serve you and to earn your business!"
netta smith
May 18, 2026
5
out of
5
rating by netta smith
"Great Customer service Maria my agent is awesome 👌"
We responded:
"Thanks, Netta, for taking the time to leave us this amazing review! I will let Maria know you spoke so highly of her. Please don't hesitate to reach out for all of your insurance and financial service's needs. We appreciate your busineess!"
Renae Lacaille
May 14, 2026
5
out of
5
rating by Renae Lacaille
"They are the bomb and reasonable"
We responded:
"Renae, thank you so much for your kind words! It was a pleasure to help with your auto, fire and life insurance needs for your family. You know that we're here for you, so please reach out when the need arises. Thanks again! "
JOHN WASHBURN
May 8, 2026
5
out of
5
rating by JOHN WASHBURN
"It was time for me to visit the insurance world for a comparison quote, so I could intelligently understand where I stood with my current Car & Home coverage. I visited STATE FARM/ Dawn Moore Jones, Agent, Wilmington, Delaware for my process and insurance journey. I met with Agent, Maria Castillo, it was immediate evident her professional rapport, expertise and service that was walking me through to a better understanding of insurance and my coverage scenario. With a new understanding/knowledge and Quote from STATE FARM, it was easy and evident to know that I had to leave my present carrier, and move to the exceptional services and coverage that STATE FARM was able to provide. Thank you, Maria Castillo & STATE FARM / Dawn Moore Jones, Agent, to who and what your represent. With gratitude, John A.Washburn"
We responded:
"John, thank you so much for taking the time to share your experience and leaving us such a great review! I'm so glad Maria was able to walk you through your auto and home coverage options with clarity, professionalism, and care. I truly appreciate your trust in Maria and the Dawn Moore Jones State Farm Team. We look forward to being here for you and sincerely appreciate your business. Please don't hesitate to reach out to us. Thanks again!"
Laura Ellis
May 8, 2026
5
out of
5
rating by Laura Ellis
"Maria was helpful and informative. I can't ask for more."
We responded:
"Thank you for the amazing review! I'm so glad to hear Maria was helpful and informative. I’ll be sure to share your feedback with her. Thanks again for choosing us!"
Kathy Fritz
May 8, 2026
5
out of
5
rating by Kathy Fritz
"Beatrice was very helpful in my decision to change Auto and homeowner insurance. She was not hounding me every second and was very polite and helpful. I chose to go with State Farm because of Beatrice and her customer service!"
We responded:
"Thank you so much for the kind review! I’m really glad Beatriz could make the process of switching your auto and homeowners' insurance easier and pressure-free. I truly appreciate you choosing State Farm, and I’m here anytime you need help or have questions. Thanks again!"
Guy Thornton
May 8, 2026
5
out of
5
rating by Guy Thornton
"As always I received great customer service!"
We responded:
"Thanks, Guy, for leaving us this awesome review! We appreciate you and your business."
Alex Jacobson
May 7, 2026
5
out of
5
rating by Alex Jacobson
"I was pleasantly surprised how effective Olga encouraged me to change service after 21 years of coverage by other insurance company to her - by showing superiority of the State Farm over my previous carrier. Great job, Olga"
We responded:
"Thank you so much for the kind words! I’m really glad that Olga could help you compare your coverage and see the value State Farm offers. We truly appreciate your trust after 21 years with your previous carrier, and I’m here anytime you have questions or want to review your policy. Welcome aboard!"
F ZSAZANNE GROSS
May 5, 2026
5
out of
5
rating by F ZSAZANNE GROSS
"Agent Marie is very knowledgeable and she went above and beyond to save me some money. I never had any issues with Statefarm. When I had an accident they were right there, ordered my rental, someone picked me up. Also got my car to the auto shop. Do yourself a favor and have a piece of mind. That your covered. And when you bundle you get an even bigger discount. STATEFARM TALKS MY LANGUAGE “ drive safe save money"
We responded:
"Thank you so much for the amazing review! I’m really glad Maria could help you save money and that State Farm made your accident claim experience smooth. From arranging the rental and pickup to getting your car into the shop. We work hard to make sure you feel protected and taken care of, and I truly appreciate you trusting me with your coverage. Thanks again for the recommendation, and please reach out anytime you need anything!"
Erica P
May 1, 2026
5
out of
5
rating by Erica P
"Worked with Olga for auto insurance and ended up changing auto AND home to State Farm. We ran into a few hiccups along the way (computers weren't cooperating), but she was patient and polite the whole time. Explained everything and went into additional details as needed. Answered all questions with a smile (yes I could hear it in your voice). Not one time did I feel rushed. Give them a call and see what you can save! I save a considerable amount monthly and even added things on homeowners for next to nothing of what I pay now. You never know who can help you save, but they helped me greatly!"
We responded:
"Thank you so much for the kind review, Erica! I'm glad Olga could help you with both your auto and homeowners' insurance and make the process easy to understand, even with a few tech hiccups along the way. It means a lot to hear that you never felt rushed and that you’re seeing real savings while getting the coverage you want. We truly appreciate your trust and look forward to being here whenever you need anything! Thanks again!"
César Medrano Montepeque
May 1, 2026
5
out of
5
rating by César Medrano Montepeque
"I would like to express my sincere appreciation to Maria for her outstanding service. From the very beginning, she was kind, professional, and truly dedicated. She explained everything patiently and I understood it all perfectly. Highly recommend!"
We responded:
"Thank you for your awesome review! We’re so glad you found a great price, on your car and I’ll be sure to share your kind words with Maria. We are here for all of your insurance and financial service's needs. Thanks again for the recommendation! "
arianna torres
April 30, 2026
5
out of
5
rating by arianna torres
"I had a great experience working with Maria Castillo, the customer service manager at State Farm. From the start, she was incredibly kind, patient, and professional. She took the time to walk me through the entire process of setting up a new auto insurance policy and made sure I fully understood all of my options. What really stood out was how clearly she explained everything, coverage details, pricing, and what would best fit my needs. She never made me feel rushed and was always willing to answer my questions. Her friendly attitude and willingness to help made what could have been a stressful process feel easy and manageable. I truly appreciate her support and would highly recommend Maria to anyone looking for reliable and caring customer service."
We responded:
"Arianna, thank you for the wonderful review and for trusting us with your auto insurance! I'm thrilled to hear Maria made the process clear, stress-free, and tailored to your needs. I sincerely appreciate your recommendation, and we are always here if you have any questions or concerns. Thanks again!"
grisela castaneda
April 29, 2026
5
out of
5
rating by grisela castaneda
"Olga, Darren and Marie were awesome! Highly recommend these folks!!! Joe Jachetti"
We responded:
"Thank you so much for the kind words and recommendation! We’re thrilled to hear Olga, Darren, and Maria provided an awesome experience. We truly appreciate your support and look forward to helping you again anytime."
Henry M
April 24, 2026
5
out of
5
rating by Henry M
"I recently called about adding a motorcycle to my policy. Olga Bernabe took care of everything and made it really easy to go through the process, definitely recommend her and this agent."
We responded:
"Henry, thanks for taking the time to write this awesome review! I’m excited to hear Olga assisted you with your motorcycle and you were happy with the level of service provided. Thank you for your business!"
waldys rivera
April 24, 2026
5
out of
5
rating by waldys rivera
"Excelent service Maria! Thank you !"
We responded:
"Thank you Waldys, for this amazing review! I’m so glad Maria was available to assist you. Please don’t hesitate to reach out when the need arises!"